Relationship Building: Cultivated relationships with local operators, philanthropies and individuals to curate experiences in line with brand values.
Project Management: Positioned resort as top property in the country by managing international industry relations, attending trade shows, training, sales calls, and leading educational trips.
Business Analysis: Ongoing maintenance & management, including strategy/process improvement in order to fully utilize company inventory for improved margins.
Reporting: Continuing reporting and metrics around company revenue trends to allow educated business decisions to be made.
End User Training: Employee training to ensure proper operating procedures and client satisfaction are met.
Customer Service: Partnered with PR firms and tourism boards to create custom trips for guests.